BigPulse Privacy Statement
Last Updated September, 28th 2016
This privacy statement describes how BigPulse Inc., JustIssues Pty Ltd (trading as BigPulse) and BigPulse Europe Ltd collectively known as "BigPulse" collects and uses the personally identifiable information you provide on our Web site: www.bigpulse.com. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update this information.
Personally Identifiable Information
Changing your Personally Identifiable Information
Notification of Changes
The BigPulse technology is a web-based poll administration service accessed through the "My Poll Manager" link on the home page of this site. The polls are hosted on the BigPulse servers. Our clients ("Clients") use the BigPulse technology to create and manage their polls or invite BigPulse to use the technology to manager their polls ("Client Polls"). The data harvested by a Client Poll is owned by the Client, the organization promoting the poll and this client has access to the data except in the case of anonymous polls BigPulse will not disclose information about the voting record of individual voters where "voting record" means the actual selections recorded with the submitted ballot. Sometimes BigPulse promotes its own polls ("BigPulse Polls") and in this case BigPulse is the sole owner of the information harvested by the poll. In both cases, Client Polls and BigPulse, BigPulse will not sell, share, or rent this information to others in ways different from what is disclosed in this privacy statement.
Personally Identifiable Information
We will share your personally identifiable information with third parties only in the ways that are described in this privacy statement.
In some polls you are required to enter some personally identifiable information before you can participate in the poll. Typical personally identifiable information includes your name and email address and perhaps some demographics but some Client polls may request other personally identifiable information too and this is entirely under the control of our Clients. You may also be required to create a sign-in name and password. BigPulse uses this information to assist in the administration of the poll or voting service only. Typically our Clients collect PII for the same reason but you should check our client's privacy statement to be sure. Client emails may be used to send technology upgrade alerts and related BigPulse news but these are not sent to our Clients' voters. Often Clients upload their member voter lists to the BigPulse servers and these lists may contain personally identifiable information and this avoids the need to request the same information at the poll and also assists in the management of restricted access polls.
If you wish to request information, try a test vote, or request partner information we will ask for your name and email address. We use this information to contact you about the services in which you have expressed interest.
If you wish to subscribe to our Poll Manager service we request certain personally identifiable information from you on the registration form. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest or purchased access to. We may also collect credit card information from you when you subscribe to BigPulse Poll manager. This information may include your name, email address, home address and payment information (such as credit card number). However BigPulse does not store any credit card information as all credit card details are immediately passed to the payment gateway processing facility of IP Solutions International which shares the card details only with the banks in order to process the card. The IP Solutions International ecommerce platform processes all transactions via a secure session and has been independently verified as being Level 1 Payment Card Industry Data Security Standard (PCI DSS) secure.
Clients can add users to their support team by entering the users email address and name. Support team members receive the same email alerts as Clients and have the same subscribe option.
No personally identifiable information is shared with third parties, except that Client credit card payments are processed with a payment processing facility. However, we may provide your personal information to companies that provide services to help us with our business activities such as preparing and sending paper ballots. These companies are authorized to use your personal information only as necessary to provide these services to us.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site. If BigPulse is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
Acccess to and Changing Personally Identifiable Information
Upon request BigPulse, Inc. will provide you with information about whether we hold any of your personally identifiable information. You can correct, update, amend or delete your personally identifiable information immediately my clicking the "My Details" link in any poll or by contacting us by postal mail at the contact information listed below. We will respond to any of these requests within 30 days.
We will retain your information for as long as the Client needs it. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send Clients an email. After you vote you might receive a vote receipt by email. Generally, you may not opt-out of these communications, which are not promotional in nature. We send service related emails such as technology upgrades to Clients and people in our Clients' support team. If you or any member of your support team do not wish to receive these emails you can use the unsubscribe link in the email. The BigPulse technology includes a bulk email service and our Clients may use this service, or request BigPulse to send emails to their members. Typically these emails relate to vote invitations in Client Polls however our Clients may use or request that BigPulse user this email service for other purposes governed by their own privacy statements. BigPulse does not use Clients member information for any other purpose other than to send the emails on behalf of Clients.
In the lower panel of all BigPulse polls you will see one of the following
Voting is anonymous A0
Voting is anonymous A1
Voting is not anonymous A2
Voting is transparent A3
Voting is anonymous A0
In A0 polls there is no link in the database, either direct or indirect, between your voting account and your votes – that is, your vote is immediately de-linked from your voting account as it reaches the BigPulse servers. We call this absolute anonymous vote storage because no one, not even our engineers, can determine how you voted by viewing the database records. Time and IP address of your last vote are recorded in your voting account file, but NOT associated with your votes. Vote suppression is not possible with A0 polls unless you disclose your vote receipt number to the poll administrators. However you do need to keep your vote receipt a secret to protect anonymity – see note 1. Also your computer needs to be free of any malware that could compromise vote secrecy. Poll administrators may be able to view either the vote counts or who voted before the poll closes, but not both – see note 2. At times vote filtering can compromise anonymity protection – see note 3. Also see note 4 for exceptions.
Voting is anonymous A1
This means there is a link in the database between your voting account and your votes. A common reason for choosing A1, rather than A0 (which does not record any links between voting account and votes), is to allow people to change their votes. A1 polls also enable unauthorized or unintended votes in the poll to be suppressed. However poll administrators must ask BigPulse to suppress votes and BigPulse may accept this request if its designated account managers are satisfied, at their own discretion, that the request is genuine. You do need to keep your vote receipt secret to protect anonymity – see note 1. To protect the secrecy of your A1 type vote it is important to keep your sign-in credentials private and secure. Changing your password (see the My Details link in the poll) immediately before or after voting will enhance vote anonymity security and break any auto sign-in links sent to you. Also your computer needs to be free of any malware that could compromise vote secrecy. Poll administrators may be able to view either the vote counts or who voted before the poll closes, but not both – see note 2. At times vote filtering can compromise anonymity protection – see note 3. Also see note 4 for exceptions.
Voting is not anonymous A2
This means the poll administrators can see how you vote.
Voting is transparent A3
This means that anyone with access to the poll on the web can see how you vote, like a show of hands.
To protect the secrecy of your anonymous votes it is important not to disclose your vote receipt to anyone because sometimes vote receipts codes with attached vote selections are published as part of the vote verification process.
For anonymous polls, prior to vote close and before the data is released for viewing the poll administrator may be able to view the vote counts or who has voted but not both together – depending on how the poll was configured before poll open time. Polls can also be configured to never show who voted. Before the poll has closed the poll administrator can ask BigPulse if someone has voted. However this information is provided sparingly and only if BigPulse believes the reason for the request is genuine and not an attempt to defeat anonymous voting. The time of your vote is recorded in the database in a manner that links the time to your personal voting account. However, in the case of A0 type polls (not A1 type), voting account records are not linked to the vote records in the database. Therefore for A0 type polls the only way to use the vote records stored in the vote database to defeat vote secrecy is to match the vote receipt codes linked to votes in the database to the receipt codes issued to the voters yet the receipt codes are stored with the vote records only.
If you vote in a poll that places people into known groupings or categories (a "Voter Category Poll") then the poll administrators can use filtering to view the vote counts from a selected category in all the linked poll. Normally this filtering does not compromise anonymity. However in the case that everyone in your category votes the same way, or it's known that you are the only person who selected the category, then your voting record in other polls, questions or ballots linked to the Voter Category Poll can be determined by the poll administrators. Also the vote counts can be filtered using the categories in any popdown selectors seen in your "My Details" page. However, in this case the filtered vote counts are suppressed from view if a category has only one voter in it or all voters in the category vote the same way – except this protection by suppression is overridden if you see A0f or A1f in the lower panel in the poll.
You should never assume your vote is protected by anonymity if you vote using someone else's voting account whether authorized by the true account owner or not.
BigPulse is meticulous about all aspects of security and protection of privacy information. When subscribers and users submit sensitive information via the website it is protected securely both
online and off-line.
All subscriber and user information is stored in highly security environments. Only authorize employees who need the information to perform a specific task are granted access to personally
identifiable information. Furthermore, all BigPulse employees are kept up-to-date
on our security and privacy practices. Any time new policies are added, our
employees are notified and/or reminded about the importance of subscriber privacy.
The servers used to store personally identifiable information are kept
in highly secure restricted access specialized server facilities.
The security of your information is important to us. When you enter sensitive information (such as credit card number or email address) on our registration or order forms, we encrypt that information in the transfer process using reasonable security. We follow generally accepted standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it.
If you have any questions about the security at our website, please contact BigPulse and request a copy of our security document.
BigPulse Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. BigPulse,Inc. is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List here.
BigPulse Inc. is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. BigPulse Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, BigPulse Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, BigPulse Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
We may post customer testimonials on our web site which may contain a link to the customer’s website. We do obtain the customer's consent via email prior to posting the testimonial. The only personally identifiable information included in the testimonials is the customer's name and organization and country or region. If you wish to update or delete your testimonial, you can contact us Here.
BigPulse may use IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data to analyze trends, administer the site and gather broad demographic information. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve analytics, or site functionality. IP addresses may be used to help track down people violating or suspected of violating, the Terms and Conditions of this website. We do link this automatically collected data to other information we collect about you.
BigPulse may share statistical demographic information with partners and
advertisers. Statistical information does not identify visitors or subscribers. BigPulse does not share, rent, or trade personally identifiable information with third parties for their promotional purposes.
This website contains links to other sites. Please be aware that BigPulse is not
responsible for the privacy practices of such other sites. We encourage users to
be aware when they leave our site and to read the privacy statements of each and
every website that collects personally identifiable information. This privacy
statement applies solely to information collected by this Website.
Some polls display a "Tell-a-Friend" link. It invites visitors to enter their email address and the email addresses and names of a few friends. It then sends the friends a one-time
email inviting them to visit the site. BigPulse uses this information for
the sole purpose of sending this one-time email and does not store any of
this information. Your friend may contact us at http://bigpulse.com/bpcontact or https://www.bigpulse.com/tryatest to request that we remove this information from our database.
Send additional test vote invitations
If you choose to use the send additional test vote invitations feature, we will ask for your friend’s name, and email address. We use this information to send your friend an email inviting him or her to do a test vote. These emails may also be used to send occasional followup test vote invitations or information relevant to the BigPulse service. These emails include an unsubscribe link. Your friend may contact us at http://bigpulse.com/bpcontact or https://www.bigpulse.com/tryatest to request that we remove this information from our database.
You can unsubscribe as a BigPulse member using the "Unsubscribe" link located in the lower menu of any page. "Unsubscribe" removes you from all lists and erases your email address from the system.
Notification of Changes
We suggest you check this page from time to time and note any changes.
If at any time BigPulse would like to use personally identifiable
information in a manner materially different from that stated at in the Privacy
Statement users will be notified by way of email prior to the change becoming effective and asked to consent to
the change by way of return email. If consent is not given or the email
is ignored the manner in which that member's details are used will not
If you need any help with this respect you may contact the Privacy Officer. If necessary, the Privacy Officer will contact another employee to assist in completing your requested task.
If you have any questions or complaints, please contact the Privacy Officer.
Tel +1 800 894 7617 | Fax +1 415 409 6333
130 Duncan Street, San Francisco, CA, 94110
1133 Broadway, Suite 706, New York, NY 10010
Postal address: PO Box 720308, San Francisco, California 94172
Tel +61 (0)2 9918 4270 | Tel 1300 650 551 (calling within Australia) |
JustIssues Pty Ltd trading as BigPulse ABN 55 091 291 057
1/8a Prosperity Parade, Warriewood (in Sydney), NSW, 2102
Postal address: PO Box 895, Avalon, NSW 2107
Tel +44 (0)870 403 6008
BigPulse Europe Limited Company No. 4846679
54 Hamilton Square, Birkenhead, Wirral, CH41 5AS
Tel: +1 416 800 9307
76 York Road Toronto, Toronto, Ontario M2L 1H8
Other direct contact numbers:
Amsterdam +31 (0)2 0262 1852
Auckland +64 (0)9 973 4516
Hong Kong +85 (0)2 5808 2552