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Frequently asked questions |
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1. What is the BigPulse subscription fee? 2. I am not very computer literate, will I struggle to get started? 3. What level of support can I expect? 4. Does the service come with standard template polls? 5. How many polls can we open? 6. Can we see some example polls? 7. Can we prevent people from voting repeatedly? 8. Can we be sure only authorised people vote? 9. Is it a multi-user licence so several people operate the system? 10. Do we need to download or install any software? 11. Can we download the raw vote data and import it into a spreadsheet? 12. Will the software produce cross-tabulations? 13. Can people vote for images? 14. Can we tailor the poll colors and logo? 15. Can we link our polls to our website? 16. Explain interactive polls 17. How long can the polls stay online? 18. How do people register to vote? 1. What is the BigPulse subscription fee?See our online fee calculator. You will be pleasantly surprised by our fee scale – especially as our high quality after sales support is included in the rates. Schools should visit www.schoolpoll.com and see the special rates for schools.2. I am not very computer literate, will I struggle to get started?If you can use your web browser then you can use the BigPulse Poll Manager. You can open your first poll in just a few minutes. Just click the sign-in link in our getting started email, then click Create New Poll and follow the prompts. BigPulse is easy to use and we listen carefully to clients' suggestions and respond with continuing refinements.3. What level of support can I expect?High quality support is offered at no additional charge. It means we are confident most clients will have little difficulty in using the software. However we are very keen to hear by phone or email immediately should you need any help. We guide you through any hurdles. Our clients tell us they are very impressed with our high quality and prompt support. Currently we have US, UK and Australian support phone numbers. Shortly clients will have access to an online help chat room accessed from their BigPulse Poll Manager webpage.4. Does the service come with standard template polls?Yes, we provide a set of pre-configured polls. For example a template for basic surveys, another for interactive Opinion Markets and another for election or award polls. When opening a new poll you start by selecting the template. The configurations of the polls you create in that session are copied from the selected template but you can also change the configuration of any poll at any time. You can also make any of your own polls appear in the template list.5. How many polls can we open?With the self-managed service there is no practical limit to the number of polls they can open for the fixed fee.6. Can we see some example polls?See screenshot examples. You can also see a screenshot of the web-based poll administration pages to which you have access as a subscriber.7. Can we prevent people from voting repeatedly?See the next question.8. Can we be sure only authorised people vote?If you use the recommended high security setting each person votes with a personal sign-in name and password called a voting account. It means the vote integrity does not depend on cookies or the IP address of the voter. People can vote from anywhere yet, if they attempt to vote again in the same poll, even from a different location, the repeat vote is blocked. However you can choose to let people vote repeatedly or a set number of times and still this will not corrupt the vote. This is because only the last vote from each person is counted in each poll. It means you can run continuous polls which can be relied upon.9. Is it a multi-user licence so several people operate the system?Yes, the multi-user license is standard. You can give selected people access to your Poll Manager webpage. This will enable them to act as poll administrators for you. You can also limit the access of selected poll administrators. For example you can prevent selected poll administrators from viewing the vote counts in any polls.10. Do we need to download or install any software?No, we host all the software and polling data on our servers so you will not have to install or maintain any software or worry about data backups. You have access to the latest version of the technology automatically – upgrades are released almost daily which means you are always using the very latest version automatically.11. Can we download the raw vote data and import it into a spreadsheet?Yes. The data can be downloaded into a comma separated file.12. Will the software produce cross-tabulations?Yes. You can create as many voter category filters as you wish and use as many divisions in each category as you wish. You can set the categories for the voters before inviting them to vote but the easiest method is to let the polls prompt people automatically to set their own category divisions before they vote. When you request a report of your poll results you can view the vote counts in a table showing the breakdown for each category division.13. Can people vote for images?You can upload images and people can vote for their preferred images. For example children who cannot read might vote for a smiling or frowning face. In election or award polls you can show a picture of each candidate.14. Can we tailor the poll colors and logo?Yes, we offer a set of pre-configured color schemes or you can create your own. You can upload your logo and place banners above the polls. All images can be linked to your website. Once you have tailored a poll you can mark it as a template which means all future polls you create can have the same branding automatically. You might create several different templates like this.15. Can we link our polls to our website?Yes all polls can be placed in online poll menus and sub-menus and the poll menu can be linked from your website. As polls are added to your menu they automatically appear on your website and are removed from your website simply by deleting them from the poll menu using your BigPulse Poll Manager webpage.16. Explain interactive pollsInteractive polls are polls which allow the voters to contribute to the voting agenda either before the vote starts or even while the vote is in progress. Interactive polls include a Submit New button in the poll. For example, it might be labelled Submit New Opinion or Submit New Issue or Submit New Idea or even Submit New Candidate in the case of an election or award poll. While the polls can be set to live publication mode frequently submissions from voters appear in a pending area where you can choose to publish them in the poll or send to trash with a single click. The published submissions immediately appear as additional voting options in the poll. We call these interactive polls Opinion Markets – it's a way to let everyone speak at once while producing a concise representative voice of the entire group live and automatically.17. How long can the polls stay online?Most polls have a set start and end date which is defined at the time you open the polls. However you can leave the polls online indefinitely as long as your subscription is current. For example you might open a permanent online suggestion box, or a permanent big issues poll. For these permanent polls you can enable the repeat voting feature which means people can return to the poll any time to update their vote or simply to reaffirm their previous vote. Only the last vote from each person is counted in the vote tally so permanent polls with repeat voting are just as secure as single vote polls.18. How do people register to vote?If you use the low security polls people will not have to register at all – they can vote as soon as you give them the poll web address or as soon as you link the poll or poll menu to your website. However, if you use the recommended high security polls, each person has a unique sign-in name and password. These sign-in details can be created in various ways. The most popular method is to paste in a list of email addresses and generate a unique sign-in name and password for each email automatically then use the bulk emailer to send each person sign-in details. In fact if you use email addresses you can include automatic poll sign-in links in your emails which means you can use high security polls yet people do not need to remember or even know their personal sign-in name or password. Another method which is useful when you do not have a complete email list is to invite people to visit the poll and click a register link which prompts them to create their own sign-in name and password. In this case you may also issue an access PIN to ensure that only authorized people can vote. Another way is to just paste in a pre-generated list of sign-in names and passwords.More informationTo request more information please click here. |
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